The difference between empathy and sympathy can be the difference between connection or not. This funny video is brilliant at pointing us in the right direction.

Susan Appelbe is a Mediator who works primarily in the Munster counties of  Cork, Kerry, Waterford, Tipperary, Clare and Limerick. Susan does a lot of mediation helping separating couples organise themselves and their finances on the road towards divorce.
https://youtu.be/1Evwgu369Jw